Welcome to Sunset Pro Cleaning Services! These Terms of Service (“Terms”) govern your access to and use of the services provided by Sunset Pro Cleaning Services (“Company,” “we,” “our,” or “us”) through our website and directly with our team. By scheduling or using our cleaning services, you agree to these Terms. Please read them carefully.

1. General Information

Sunset Pro Cleaning Services operates within Miami-Dade County, Florida, USA, and adheres to all local, state, and federal regulations. By engaging with our services, you confirm that you are at least 18 years of age and legally authorized to enter into this agreement.

2. Services Offered

We provide residential and commercial cleaning services tailored to your specific needs. Services Provided. Sunset Pro Cleaning provides interior cleaning, exterior pressure cleaning, TV installation, and sanitation services. Descriptions of our specific services are available on our website or upon request. Services are outlined during your initial consultation and any modifications to the agreed-upon scope of work must be requested in writing.

3. User Obligations

You agree to comply with all local, state, and federal laws and regulations applicable to your use of our services. You agree not to misuse our services for illegal activities or in ways that disrupt our operations or harm our reputation.

4. Payment and Billing

Payment is due at the time services are rendered unless otherwise agreed upon in writing. We accept payment via [specify accepted payment methods]. Continued use of our services implies your agreement to our billing practices.

5. No Refund Policy

All sales are final. We do not offer refunds except in cases where we fail to deliver the service as agreed.

6. Scheduling and Availability

Scheduling is subject to availability. While we strive to accommodate your preferences, we cannot guarantee specific time slots. We reserve the right to reschedule or adjust appointments as necessary, with prior notice to you.

7. Cancellation Policy

To accommodate your busy lifestyle, we offer a flexible cancellation policy:

Notice Requirements: Cancellations or skipped cleanings must be communicated at least two business days in advance.
Failure to Provide Notice: If less than two business days’ notice is provided or if we cannot access your property on the scheduled date, you will be charged the full price of the service.
Recurring Services: Our discounted rates for recurring services are contingent upon ongoing bookings. If you cancel recurring service after a single cleaning, standard one-time cleaning rates will apply.
Changes to Service: To reschedule or modify services, contact our local office directly.
Termination of Service: Termination of recurring cleaning services must be submitted in writing.

8. Payment Terms

Payment is due upon completion of services unless otherwise specified in your agreement.
Accepted payment methods include major credit cards, bank transfers, and other methods agreed upon at the time of scheduling.
Late payments may incur a penalty fee.

9. Liability and Damages

Damages: While we exercise the utmost care in your home or business, accidents may occur. In such cases, damages must be reported within 24 hours of the service date.
Limitations of Liability: Sunset Pro Cleaning Services is not responsible for pre-existing damage or items that are fragile, improperly secured, or of significant sentimental or monetary value.
Insurance: We carry general liability insurance and bond coverage for your peace of mind.

10. Access to Property

Clients must provide clear access to the property at the scheduled time. This includes keys, security codes, or other necessary arrangements.
If access cannot be granted, the cancellation policy will apply.

11. Customer Satisfaction Guarantee

We strive for excellence in every cleaning. If you are not satisfied with our services, contact us within 24 hours to address concerns. Any necessary adjustments will be made within a reasonable timeframe.

12. Privacy Policy

We respect your privacy and protect your personal information in accordance with our Privacy Policy. Details regarding data collection and usage can be found on our website.

13. Dispute Resolution

All disputes shall first be addressed informally. If no resolution is reached, disputes will be subject to binding arbitration under the rules of the American Arbitration Association.
Arbitration will take place in Miami-Dade County, Florida, and be governed by the laws of the State of Florida.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Florida without regard to its conflict of law provisions. The courts of Miami-Dade County, Florida, will have exclusive jurisdiction over any claim or dispute arising from or related to our services. Any legal claims must be filed in the courts located in Miami-Dade County.

15. Amendments to Terms

We reserve the right to update these Terms at any time. Changes will be communicated through our website or via email. Continued use of our services constitutes your acceptance of the updated Terms.

16. Changes to Services

We reserve the right to modify or discontinue any service with or without notice. Sunset Pro Cleaning will not be liable to you or any third party should we exercise this right.

17. Limitation of Liability

Sunset Pro Cleaning’s total liability for any claims under these terms, including for any implied warranties, is limited to the amount you paid us to use the services during the past 12 months. We will not be liable for any indirect or consequential losses.

18. Termination

We may terminate or suspend access to our services immediately, without prior notice or liability, for any breach of these Terms. Upon termination, your right to use our services will immediately cease.

19. Changes to Terms of Service

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms.

20. Contact Information

For any questions or concerns regarding these Terms or our services, please contact us at:

– Email: [email protected]

– Phone: 305-939-6454

Thank you for choosing Sunset Pro Cleaning. We are committed to providing you with high-quality services.

If you have any questions or concerns regarding these Terms of Service, please contact us